If you have a defective product, please let us know, and send photos, aswell as your order number
For items you'd like to return, as long as they are unopened, and in original condition, there is a 20% restocking fee. We didn't use to charge this, but its more common that items are being purchased, without the proper research before making the order. On average we spend about an hour on all returns. Also, for returns, we cannot cover the Return shipping, or the original shipping charge to get the item to you. If the item was a free shipping package, the appropriate amount scooterswapshop spent to get the product to you, cannot be refunded. We want to make sure you get the correct item, so PLEASE contact us, if you have questions about fitment.